Terms & Conditions

Introduction

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and Cilislot ("we", "us", "our", "the Platform"), governing your access to and use of the online gaming services available at cilislot.cam (the "Site") and any associated services, applications, or features provided thereunder.

By creating an account, logging in, depositing funds, or otherwise accessing any part of the Cilislot platform, you confirm that you have read, understood, and unconditionally agreed to these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease use of the Site and close your account.

Cilislot reserves the right to amend, update, or replace these Terms at any time. Continued use of the Site following publication of updated Terms constitutes acceptance of the revised version. Where changes are material, we will endeavour to provide reasonable notice via the Site or by email to your registered address.

Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Account" means a registered user account created on the Cilislot platform by an eligible individual.
• "Balance" means the total MYR value of funds held in a User's Account, comprising cash balance and any applicable bonus balance.
• "Bonus Funds" means promotional credits awarded to a User's Account that are subject to wagering requirements before they become eligible for withdrawal.
• "Cash Balance" means funds deposited directly by the User and any winnings derived from the wagering of cash (non-bonus) funds, which are withdrawable subject to KYC and these Terms.
• "KYC" means Know Your Customer — the identity verification process required by the Platform in accordance with applicable anti-money laundering obligations.
• "MYR" means Malaysian Ringgit, the currency in which all Account balances, deposits, bonuses, and withdrawals are denominated.
• "Prohibited User" means any individual who is under the age of 21, or who is accessing the Site from a jurisdiction where online gambling is unlawful.
• "Wagering Requirement" (also "Rollover") means the total value of bets a User must place in order to convert Bonus Funds into withdrawable Cash Balance.
• "RNG" means Random Number Generator — the certified software component that determines game outcomes independently and unpredictably.
• "Payment Methods" means the approved deposit and withdrawal channels supported by the Platform, including but not limited to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank online banking, and Hong Leong Connect.

Account Eligibility

To register and maintain an account on Cilislot, you must satisfy all of the following eligibility requirements at all times:

1. You are at least 21 years of age. This platform is strictly for adults aged 21 and above.
2. You are a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
3. You are accessing the Platform from a jurisdiction where online gambling is not prohibited under applicable local, national, or international law.
4. You are not acting as an agent, proxy, or representative of any other person for the purpose of placing wagers on this Platform.
5. You are not a current or former employee, director, officer, or close family member of an employee of Cilislot or any of its affiliated entities.
6. You do not hold a current self-exclusion from this Platform or any other operator with which Cilislot participates in a shared exclusion programme.
7. You are of sound mind and gambling of your own free will, not under compulsion or duress.

Account Registration

4.1 Single Account Policy

Each eligible individual is permitted to register and operate one (1) Account on the Cilislot Platform. The operation of multiple accounts — whether using different email addresses, names, payment methods, devices, or IP addresses — is strictly prohibited. Where duplicate accounts are detected, Cilislot reserves the right to close all associated accounts, void any pending bets or bonuses, and withhold any balance pending investigation.

4.2 Accuracy of Registration Information

You must provide accurate, complete, and truthful information at the time of registration, including your full legal name as it appears on your MyKad or passport, a valid email address, your date of birth, and your preferred payment method details. You are solely responsible for maintaining the accuracy of this information. Any misrepresentation — whether intentional or negligent — may result in Account suspension.

4.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Cilislot will not be liable for any loss or damage arising from unauthorised access to your Account that results from your failure to keep your credentials secure. If you suspect unauthorised access, you must contact our support team immediately via Live Chat.

4.4 Account Dormancy

An Account that has not recorded any login activity for a period of twelve (12) consecutive months may be classified as dormant. Cilislot reserves the right to apply a monthly administrative fee of up to RM10 to dormant accounts, deducted from the available cash balance, until the balance reaches zero or the account is reactivated. Prior to applying any dormancy fee, Cilislot will send a notification to the registered email address.

Know Your Customer (KYC) Verification

In order to comply with applicable anti-money laundering (AML) regulations and to protect both Users and the integrity of the Platform, Cilislot requires identity verification prior to processing any withdrawal request for the first time. KYC verification may also be requested at any subsequent time at the Platform's discretion.

5.1 Required Documentation

The following documents are accepted for KYC verification:

• A clear photographic copy of the front and back of your Malaysian Identity Card (MyKad), or
• A clear photographic copy of your valid passport (biographical data page and photo page), and
• A selfie photograph of you holding your identity document.

5.2 Processing Time

Standard KYC verification is completed within thirty (30) minutes during business hours. In exceptional circumstances requiring additional review, verification may take up to 48 hours. Cilislot will notify you by email if extended review is required.

5.3 Failure to Verify

If a User fails or refuses to provide satisfactory KYC documentation within a reasonable period following a verification request, Cilislot reserves the right to suspend withdrawal privileges, restrict gameplay, or close the Account. In such cases, any funds held in the Account will be retained until verification is completed or a resolution is reached in accordance with these Terms.

Deposits & Payments

6.1 Accepted Payment Methods

Cilislot accepts deposits via the following approved payment channels, all denominated in Malaysian Ringgit (MYR):

• E-wallets: Touch 'n Go eWallet, Boost, GrabPay
• Instant bank transfer: DuitNow
• Online banking via FPX: Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect
• Cryptocurrency: BTC, USDT (converted to MYR equivalent at time of receipt)

6.2 Minimum & Maximum Deposits

The minimum deposit is RM30 per transaction. Maximum deposit limits vary by payment method and account verification status. Fully KYC-verified accounts may deposit up to RM30,000 per transaction via most payment methods. Payment providers may impose their own transaction limits, which take precedence where they are more restrictive.

6.3 Own Funds Only

Users must only deposit funds that they personally own and that have been obtained through lawful means. Deposits made using funds belonging to third parties — including any form of borrowed money, stolen funds, or proceeds of illegal activity — are strictly prohibited. Cilislot reserves the right to request evidence of the source of funds where transaction patterns raise AML concerns.

6.4 Failed Transactions

Cilislot is not responsible for delays or failures caused by the User's payment provider. If funds are debited from your payment method but do not appear in your Account within one (1) hour of the transaction, you must contact support with your transaction reference number. Cilislot will investigate and resolve the matter as promptly as possible.

Withdrawals

7.1 Eligibility for Withdrawal

To submit a withdrawal request, a User must: (a) have a positive Cash Balance; (b) have completed KYC verification; (c) have satisfied any applicable wagering requirements attached to Bonus Funds; and (d) have their Account in good standing with no outstanding investigations or restrictions.

7.2 Withdrawal Processing Times

• E-wallets (Touch 'n Go, Boost, GrabPay) and DuitNow: Typically 5–30 minutes after approval.
• FPX bank transfers (Maybank, CIMB, Public Bank, Hong Leong): Typically 1–3 business hours.
• Cryptocurrency: Subject to network confirmation times; typically 30–60 minutes.

7.3 Minimum & Maximum Withdrawals

The minimum withdrawal is RM50 per request. Daily withdrawal limits apply based on account tier and payment method. VIP players may be eligible for elevated withdrawal limits. Contact support for details applicable to your account.

7.4 Withdrawal to Source of Deposit

In accordance with AML obligations, withdrawals will ordinarily be processed to the same payment method used to make the most recent qualifying deposit. Where the original payment method is no longer available, the User must contact support to arrange an alternative, subject to additional verification.

7.5 Right to Delay or Refuse Withdrawal

Cilislot reserves the right to delay or decline a withdrawal request where: (a) KYC requirements have not been satisfied; (b) the Account is under investigation for fraud, AML, or bonus abuse; (c) the withdrawal would breach applicable regulatory obligations; or (d) there is a reasonable suspicion of unauthorised account access.

Bonuses & Promotions

8.1 General Bonus Terms

All bonuses and promotional offers made available by Cilislot are subject to specific terms and conditions that apply in addition to these general Terms. In the event of any conflict between a promotion's specific terms and these general Terms, the specific promotion terms shall prevail in respect of that promotion.

8.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, all Bonus Funds are subject to a minimum wagering requirement of 15x (fifteen times) the bonus amount before any portion of the resulting balance may be withdrawn. For example, a RM100 bonus with a 15x rollover requirement requires the User to place a total of RM1,500 in eligible wagers prior to withdrawal.

8.3 Game Contribution Rates

• Video slots and fishing games: 100% contribution toward wagering requirements.
• Live casino table games (Baccarat, Roulette, Blackjack, Sic Bo): 10% contribution.
• Crash games and instant titles: 50% contribution.
• Sports betting: 25% contribution (single bets only; accumulator bets vary).

8.4 Maximum Bet During Bonus Play

When wagering with Bonus Funds, the maximum permitted stake per round or bet is RM50 (or the currency equivalent). Placing bets in excess of this limit while using Bonus Funds — whether by intent or error — may result in the voiding of the bonus and any winnings derived therefrom.

8.5 Bonus Expiry

Unless specified otherwise, Bonus Funds and their associated wagering requirements must be completed within 14 calendar days of the bonus being credited. Uncompleted bonuses will expire automatically and be removed from the Account without compensation.

8.6 Bonus Abuse

Cilislot takes a zero-tolerance approach to bonus abuse, including but not limited to: the use of multiple accounts to claim the same promotion, placing low-risk balanced bets to satisfy rollover with minimal financial risk ("hedge betting"), and the use of automated software or bots to exploit promotional offers. Where bonus abuse is detected, Cilislot reserves the right to void all bonuses, cancel related winnings, and close the Account without prior notice.

Gameplay & Fair Use

9.1 Random Number Generation

All games available on the Cilislot platform utilise certified Random Number Generator (RNG) technology. Game outcomes are mathematically independent, unpredictable, and not influenced by any prior outcome, player history, or Account balance. Cilislot does not manipulate results.

9.2 Technical Malfunctions

In the event of a technical malfunction, server error, or software fault that affects a game's outcome, Cilislot reserves the right to void affected bets and return stakes to the player's Cash Balance. Where a malfunction results in an erroneously large payout, Cilislot reserves the right to recover the excess amount from the Account balance, or — where the balance is insufficient — to pursue recovery through other lawful means.

9.3 Disconnection Policy

Where a game round is interrupted due to a connectivity issue on the player's side, the round outcome shall be determined in accordance with the game's standard RNG resolution protocol. Cilislot is not responsible for connectivity failures attributable to the player's internet service provider or device.

9.4 Sports Betting Rules

Sports betting markets — including Liga Super Malaysia, English Premier League (EPL), UFC, and other available markets — are subject to individual market rules made available at the time of bet placement. Cilislot reserves the right to void bets placed on incorrect odds caused by manifest error and to apply standard industry rules regarding match abandonment, postponement, or void declarations.

Prohibited Conduct

The following conduct is strictly prohibited on the Cilislot platform. Breach of any of the following provisions may result in immediate Account suspension, forfeiture of balance, and referral to relevant authorities:

• Registering while under the age of 21.
• Providing false, misleading, or fraudulent information during registration or KYC.
• Operating more than one Account.
• Depositing funds obtained through illegal means or acting as a conduit for money laundering.
• Using automated software, bots, or scripts to interact with the Platform.
• Exploiting software vulnerabilities, errors, or glitches for financial gain.
• Colluding with other players to gain an unfair advantage.
• Engaging in any form of fraud, including chargebacks initiated in bad faith.
• Threatening, harassing, or abusing Platform staff or other users.
• Attempting to access another user's Account without authorisation.

Intellectual Property

All content published on the Cilislot Site — including but not limited to the brand name "Cilislot", logo, website design, text, graphics, game interfaces, promotional materials, and software — is the exclusive intellectual property of Cilislot or its licensed content providers. Nothing in these Terms grants you any right, title, or interest in any such intellectual property.

You may not reproduce, distribute, modify, transmit, republish, or otherwise exploit any content from this Site without the prior written consent of Cilislot. Unauthorised use of Cilislot's intellectual property may constitute an infringement of copyright, trademark, and other applicable laws.

Limitation of Liability

To the fullest extent permitted by applicable law, Cilislot shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from gambling activity.
• Interruption or unavailability of the Site or any game.
• Technical malfunctions or connectivity failures.
• Errors in game outcomes subsequently corrected.
• Unauthorised access to your Account resulting from your failure to secure your credentials.

In any event, Cilislot's total aggregate liability to you in connection with any single claim or series of related claims shall not exceed the total value of deposits made by you to your Account in the twelve (12) months immediately preceding the event giving rise to the claim.

Account Suspension & Closure

13.1 Suspension by Cilislot

Cilislot reserves the right to suspend or restrict an Account at any time and without prior notice where there is reasonable suspicion of: fraud, money laundering, bonus abuse, breach of these Terms, regulatory non-compliance, or any other conduct detrimental to the Platform or its users.

13.2 Closure by Player

You may request closure of your Account at any time by contacting our support team via Live Chat. Upon receipt of a valid closure request, we will process the closure within two (2) business days. Any remaining Cash Balance will be returned to your registered payment method, subject to applicable KYC and AML checks. Bonus Funds and any associated wagering requirements will be forfeited upon voluntary Account closure.

13.3 Consequences of Closure

Upon Account closure — whether initiated by you or by Cilislot — access to all Account features, game history, and promotional eligibility will cease immediately. Re-registration following a voluntary closure is permitted unless the Account was closed for a breach of these Terms, in which case re-registration is prohibited.

Responsible Gambling

Cilislot is committed to promoting responsible gambling. We provide the following tools to help users manage their gambling activity:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cooling-Off Periods: Temporarily suspend your Account for periods of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from the Platform, effective immediately upon request.

Cilislot staff are trained to identify and appropriately assist players who may be exhibiting signs of problem gambling. Where such signs are identified, the Platform reserves the right to impose restrictions on the Account in the player's best interests.

For detailed information on our responsible gambling policies, tools, and external support resources, please visit our Responsible Gambling page.

Privacy & Data Protection

The collection, processing, storage, and use of your personal data by Cilislot is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By agreeing to these Terms, you confirm that you have read and understood our Privacy Policy.

Cilislot collects personal data solely for the purposes of account management, KYC compliance, fraud prevention, payment processing, and service improvement. We do not sell personal data to third parties. For full details on how your data is handled and your rights as a data subject, please refer to our Privacy Policy.

Amendments to These Terms

Cilislot reserves the right to amend, supplement, or replace these Terms at any time. Where changes are material, we will provide notice via a banner or pop-up on the Site, or by email to your registered address, at least seven (7) days prior to the effective date of the change. Your continued use of the Platform after the effective date of any amended Terms constitutes your acceptance of the revised version.

If you do not accept the revised Terms, you must close your Account before the effective date and request withdrawal of any remaining Cash Balance.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable international online gaming regulations and the laws of the jurisdiction in which the Platform is licensed to operate. Any dispute arising out of or in connection with these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts or arbitral tribunals of the relevant licensing jurisdiction.

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation. Players are encouraged to contact our support team in the first instance. If a resolution cannot be reached informally within thirty (30) days, either party may proceed to formal dispute resolution.

Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly on the Site — average response time 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link).

Our support team operates in English, Bahasa Melayu, and Mandarin Chinese. All formal legal notices must be submitted in writing via email to the address above.